Shipping & Right of Cancellation
Shipping Guidelines
The delivery of digital products is initiated via the transmission of a download link via mail to the address specified at the time of the order's placement.
Right of Withdrawal
It is firstly important to note that the right of cancellation can only expire for digital content in accordance with Section 356 (5) of the German Civil Code (BGB). In accordance with Section 312f (3) BGB, digital content is defined as data that is produced and made available in digital form. It is irrelevant whether the data is downloaded in full, saved and then visualised or visualised in real time during the download (streaming).
Examples of digital content include:
- Illustrations
- Animations
- Computer programs (software)
- Applications (apps)
- Games
- Music
- Videos
- Electronic texts (e-books)
- Audio books
In accordance with Section 356 (4) nos. 1 and 2 (a) and (c) of the German Civil Code (BGB), the right of cancellation for contracts for services expires if the trader has provided the service in full and has only started to provide the service after the consumer has given their express consent and at the same time confirmed that they are aware that they will lose their right of cancellation if the trader fulfils the contract in full.
In accordance with Section 356 (5) of the German Civil Code (BGB), the right of cancellation for a contract for the delivery of digital content that is not on a physical data carrier also expires if the trader has commenced performance of the contract with the prior express consent of the consumer and the consumer is aware that they will lose their right of cancellation as a result.